"what our clients are saying about us"
2023
I wasn’t entirely sold on fully online training, however between you all you managed it so effectively
I am now considering my approach to becoming a more experienced mediator fully online!
Thank-you once again for the professional and approachable support you all offered, it was nothing short
of excellent in all areas
Trainee - Online Foundation Course
November 2023
I really enjoyed the course. I thought the content was just right and supporting material was useful to have at hand.
Perhaps some of the video material could be shared/shown earlier as a glimpse of where we need
to get to as we learn through the days.
Thank you to all the trainers for making the course an enjoyable and engaging 5 days.
Trainee - Online Foundation Mediation Course
Feb/Mar 2023
I am writing to tell you how impressed I have been with Omran in the last Business assessment.
He has improved from a grade D to a grade A - Well done!
Thank you for the time you have taken to help him improved in IGCSE Business since
starting to tutor him since October 22
Lana - [Tutee's parent] - Tutoring Business Studies
Jan 2023
He has improved from a grade D to a grade A - Well done!
Thank you for the time you have taken to help him improved in IGCSE Business since
starting to tutor him since October 22
Lana - [Tutee's parent] - Tutoring Business Studies
Jan 2023
2022
Thank you so much for the workplace mediation. I came feeling tense and worried. By the end of the individual meeting
your calm reassuring manner had helped allay all my anxieties. I thought the way you managed the joint meeting
was excellent and my colleague and I have now resolved our issues
Workplace Mediation (NHS)
June 2022
your calm reassuring manner had helped allay all my anxieties. I thought the way you managed the joint meeting
was excellent and my colleague and I have now resolved our issues
Workplace Mediation (NHS)
June 2022
Firstly I would like to thank you for the training, It was without doubt the best training I have been involved in for many years.
Your training style is (in my view) perfect, you are professional throughout the training, very organised, always encouraging a
relaxed atmosphere and have an excellent skill of highlighting what could be done differently.
Trainee - Online Foundation Mediation Course
March 2022
Your training style is (in my view) perfect, you are professional throughout the training, very organised, always encouraging a
relaxed atmosphere and have an excellent skill of highlighting what could be done differently.
Trainee - Online Foundation Mediation Course
March 2022
2021
''This is the first time anyone has really listened to me. Thank you, for your help with mediation - I thought you handled it very well,
giving us both a chance to talk openly & frankly - & thank you for reining me in, when things became a little heated
Personally, I felt the mediation was a very useful process , as it opened my eyes to how the other party felt about things.
Workplace Mediation (NHS) - 2021
giving us both a chance to talk openly & frankly - & thank you for reining me in, when things became a little heated
Personally, I felt the mediation was a very useful process , as it opened my eyes to how the other party felt about things.
Workplace Mediation (NHS) - 2021
"This is one of the best instructor led courses I have done for years, the instructors clearly knew their subject well and made what could
have been a difficult course very easy to understand. I would highly recommend the team!"
Trainee - Online Foundation Mediation Course
June 2021
have been a difficult course very easy to understand. I would highly recommend the team!"
Trainee - Online Foundation Mediation Course
June 2021
"I have to say that it was one of the best courses I have done for a very long time...
It is quite rare to leave a course feeling like you can actually go and do the job, and a lot of that was down to both the trainers, so, thank you very much"
Trainee - Online Foundation Mediation Course
June 2021
It is quite rare to leave a course feeling like you can actually go and do the job, and a lot of that was down to both the trainers, so, thank you very much"
Trainee - Online Foundation Mediation Course
June 2021
"The knowledge and experience of the trainers was evident and they modelled effective communication skills.
Their turn of phrases for mediation and mindset was useful in where to place the role of a mediator...
Their use of zoom worked well for an intensive course, it was a good mix of breakout rooms, reflection and
I felt we were all listened to and encouraged to participate.."
Trainee - Online Foundation Mediation Course
January 2021
"I especially liked that this training wasn't just open to my team but others around the country
so I could learn more about other practices and future possibilities i.e. independent work, different local authorities etc.
This made the learning that little bit richer."
Trainee - Online Foundation Mediation Course
January 2021
"The knowledge and experience of the trainers was evident and they modelled effective communication skills.
Their turn of phrases for mediation and mindset was useful in where to place the role of a mediator.
Their use of zoom worked well for an intensive course, it was a good mix of breakout rooms,
reflection and I felt we were all listened to and encouraged to participate.."
Trainee - Online Foundation Mediation Course
January 2021
Their turn of phrases for mediation and mindset was useful in where to place the role of a mediator...
Their use of zoom worked well for an intensive course, it was a good mix of breakout rooms, reflection and
I felt we were all listened to and encouraged to participate.."
Trainee - Online Foundation Mediation Course
January 2021
"I especially liked that this training wasn't just open to my team but others around the country
so I could learn more about other practices and future possibilities i.e. independent work, different local authorities etc.
This made the learning that little bit richer."
Trainee - Online Foundation Mediation Course
January 2021
"The knowledge and experience of the trainers was evident and they modelled effective communication skills.
Their turn of phrases for mediation and mindset was useful in where to place the role of a mediator.
Their use of zoom worked well for an intensive course, it was a good mix of breakout rooms,
reflection and I felt we were all listened to and encouraged to participate.."
Trainee - Online Foundation Mediation Course
January 2021
2020
"Really enjoyed undertaking the course. I felt the pace was just right and the facilitators were informative
but also interactive which enabled me to stay fully focused throughout with the various facilitation styles used"
Trainee - Online Foundation Mediation Course.
July 2020
"I felt that the delivery of this course via Zoom was a remarkable achievement. The trainers made active use of the technology available and this
enabled us as participants to fully engage in small group exercises and get involved in the reflective discussions necessary to develop learning.
I really enjoyed having the portfolio to support my learning and journaling throughout the course, and I updated this quite soon
after the sessions to keep my learning and thinking fresh.
I think it would be helpful to suggest that participants might want to consider some journaling or completion of portfolio
between the course days so as to help reinforce their learning."
Trainee - Online Foundation Mediation Course.
July 2020
"The Trainers were excellent at presenting this course and made it so easy for
us all to follow and also took great time answering any questions.
I would highly recommend them both".
Trainee - Online Family Group Conference Coordinator
Course. May 2020
but also interactive which enabled me to stay fully focused throughout with the various facilitation styles used"
Trainee - Online Foundation Mediation Course.
July 2020
"I felt that the delivery of this course via Zoom was a remarkable achievement. The trainers made active use of the technology available and this
enabled us as participants to fully engage in small group exercises and get involved in the reflective discussions necessary to develop learning.
I really enjoyed having the portfolio to support my learning and journaling throughout the course, and I updated this quite soon
after the sessions to keep my learning and thinking fresh.
I think it would be helpful to suggest that participants might want to consider some journaling or completion of portfolio
between the course days so as to help reinforce their learning."
Trainee - Online Foundation Mediation Course.
July 2020
"The Trainers were excellent at presenting this course and made it so easy for
us all to follow and also took great time answering any questions.
I would highly recommend them both".
Trainee - Online Family Group Conference Coordinator
Course. May 2020
2019
"I particularly enjoyed the practical sessions, during which i was able to put the mediation process
into practice but, also see the areas in which need to grow"
"the mediation process practises were interesting and empowering"
"The five (5) week training programme was very well organised and co-ordinated.
The depth of the content and the exercises has been excellent".
Trainees - Seventh Day Adventist -
Southern region. 5 day course. Oct/Nov 2019
"Excellent training, would recommend. Excellent trainers who are caring to everyone's individual needs right from the initial
communications about the course to payments which meant I was able to attend and I am very grateful to Denice.
Trainee: 5 Day mediation course. March/April 2019
"ChangeMaker trained a group of a dozen University staff and senior managers to become accredited mediators. We were all rather nervous to begin
with and were thinking only of how the skill would be useful to us in our jobs where we faced challenges of different shapes and sizes.
By the end of the course, they had built our confidence and skills so much, and we were so enthused by the course, that we decided
to establish a ‘University Mediation Service: By staff, for staff’.
ChangeMaker then worked with us on preparing all the materials and resources and we are now up and running.
The new service has been well-received by everyone who think this a great addition to our support for staff.
Thank you so much for your skills, expertise and inspiration!"
Sally Bentley - Executive Dean of Education and Sport and Health and Social Sciences. University of Bedfordshire (June 2019)
into practice but, also see the areas in which need to grow"
"the mediation process practises were interesting and empowering"
"The five (5) week training programme was very well organised and co-ordinated.
The depth of the content and the exercises has been excellent".
Trainees - Seventh Day Adventist -
Southern region. 5 day course. Oct/Nov 2019
"Excellent training, would recommend. Excellent trainers who are caring to everyone's individual needs right from the initial
communications about the course to payments which meant I was able to attend and I am very grateful to Denice.
Trainee: 5 Day mediation course. March/April 2019
"ChangeMaker trained a group of a dozen University staff and senior managers to become accredited mediators. We were all rather nervous to begin
with and were thinking only of how the skill would be useful to us in our jobs where we faced challenges of different shapes and sizes.
By the end of the course, they had built our confidence and skills so much, and we were so enthused by the course, that we decided
to establish a ‘University Mediation Service: By staff, for staff’.
ChangeMaker then worked with us on preparing all the materials and resources and we are now up and running.
The new service has been well-received by everyone who think this a great addition to our support for staff.
Thank you so much for your skills, expertise and inspiration!"
Sally Bentley - Executive Dean of Education and Sport and Health and Social Sciences. University of Bedfordshire (June 2019)
"It was really good to learn something new after being stuck in one line of work for so long.
Enjoyed the variety of learning opportunities, small group /large group /role play.
Really lovely group to train with.
Thank you very much"
Trainee: 5 Day mediation course. March/April 2019
"Presenters were all excellent and clear gave us plenty of real-life examples"
Trainee: 5 Day mediation course. March/April 2019
Enjoyed the variety of learning opportunities, small group /large group /role play.
Really lovely group to train with.
Thank you very much"
Trainee: 5 Day mediation course. March/April 2019
"Presenters were all excellent and clear gave us plenty of real-life examples"
Trainee: 5 Day mediation course. March/April 2019
''We've definitely 'crossed a road' since the mediation.
We are now working well together and have a much better understanding of each other''
Workplace mediation. Dec 2018
''I loved the balance of theory and practice it made it easy to integrate them. Resources are excellent!''
''An excellent learning experience. Thank you for making it fun and non-threatening''
Trainees: University of Bedfordshire staff group. 5 day mediation course. December 2018
"Thank you for providing us with the learning opportunity and showing how we can be effective in mediation.
I thoroughly enjoyed the whole training and thought it was well delivered''.
Trainee: Seventh Day Adventist - Southern region. 5 day course. August 2018
We are now working well together and have a much better understanding of each other''
Workplace mediation. Dec 2018
''I loved the balance of theory and practice it made it easy to integrate them. Resources are excellent!''
''An excellent learning experience. Thank you for making it fun and non-threatening''
Trainees: University of Bedfordshire staff group. 5 day mediation course. December 2018
"Thank you for providing us with the learning opportunity and showing how we can be effective in mediation.
I thoroughly enjoyed the whole training and thought it was well delivered''.
Trainee: Seventh Day Adventist - Southern region. 5 day course. August 2018